HEMO MEDIKA is a professional provider of repair services, what was confirmed by the fact that in 2014 it defended its certificate, for the excellence in providing repair services, which was issued by Siemens Healthcare Company. The certificate authorizes HEMO MEDIKA, as the only company in Ukraine, to perform a warranty and post-warranty service for analyzers and devices with Siemens Healthineers brand. The warranty is related only to the devices which have been installed and have been under a service supervision of the certified technician.
HEMO MEDIKA provides two basic types of the service:
- Service interventions (defining of defect, ordering and replacing of spare parts, repairing of devices)
- Application interventions (adjusting of calibration, qualitative and quantitative monitoring of chemical composition of samples, reagents, a contamination of fillings etc.)
For exercising the warranty service it is necessary to submit an installation protocol.